Returns & Exchanges
At Schmitt Music, we want you to be completely satisfied with your purchase. If your instrument or gear isn't the perfect fit, you can return most items within 30 days for a full refund or exchange.
Initiate Your Return
Contact our customer service team or visit any Schmitt Music retail location with your original receipt to begin the return process.
Package Your Item
Carefully place the product in its original packaging, ensuring all accessories, manuals, and protective materials are included to maintain full value.
Ship or Drop Off
Affix the provided return shipping label to your package and drop it at an authorized carrier, or simply bring it to the service desk at your local store.
Receive Your Refund
Once our technicians inspect the item, we will process your refund to the original payment method or apply credit toward your new exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing