Frequently Asked Questions
Everything you need to know about shopping at Schmitt Music
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for musical instruments?
We offer a 30-day return policy on most items. Instruments must be returned in their original, brand-new condition with all packaging and documentation to receive a full refund.
Do you offer financing options for larger purchases?
Yes, we partner with specialized lenders to provide flexible monthly payment plans for high-value instruments like pianos, brass, and woodwinds.
Are your instruments inspected before they are shipped?
Absolutely. Every instrument undergoes a multi-point inspection by our professional technicians to ensure it meets our quality standards and is ready to play out of the box.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are looking to expand our shipping capabilities to international destinations in the near future.